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Programme Management

To help secure their longer term future organisations strive to improve their processes and capabilities, but this involves change. Where there is change there is risk, with many interdependencies to be managed and conflicting priorities to be resolved.

Programme Management is about delivering this change.

The new changed capability is provided in the form of outcomes that provide measurable business benefits to the organisation, that are often linked to the organisations long term business plan.

The required outcome might be something tangible such as a new product, or it could be a new organisational capability, or something more intangible such as a new policy or strategy.

The programme outcomes are delivered through a number of interdependent projects working together to achieve the business objective, often over an extended time-frame.

The programme manager is responsible for overviewing the projects contributing to the programme, and for ensuring the programme continues to be justified against the business case. It must also be ensured that the organisations operations continue on a 'business as usual' basis.

Resistance to Change

Programmes involve change and change of any sort generates uncertainty by the individuals who might be impacted by it, which in turn generates fear and consequently resistance.

A significant part of managing a programme of change involves overcoming such resistance, which requires skills of leadership, participation and persuasion more than management skills.

Overcoming Resistance to Change

The success of a programme requires strong and effective leadership from a senior level with a clear vision of the end objective communicated consistently across the organisation.

Some of the key factors contributing to a successful programme include:

  • proactive and visible commitment from a senior level
  • regular communication of a consistent message to all stakeholders
  • empowered decision making within the team
  • the relevant skills and experience
  • the identification and mitigation of risk
  • early wins to build confidence and commitment

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